Privacy Policy

Last updated: August 4, 2025

1. Introduction

Speak With Confidence ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact details (email address, phone number, postal address)
• Course enrollment information
• Payment information (processed securely through third-party providers)
• Communication preferences
• Feedback and survey responses

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Process course enrollments and payments
• Communicate with you about our services
• Send newsletters and educational content (with your consent)
• Respond to your inquiries and provide customer support
• Analyze website usage and improve user experience
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business
• When required by law or to protect our rights
• In connection with a business transfer or merger
• With your explicit consent

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

7. Your Rights

Under Australian privacy laws, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Lodge a complaint with the Australian Privacy Commissioner

8. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. When no longer needed, we securely delete or anonymize your data.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18 without parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website with an updated "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: